FAQs

Are pets welcome?

Some pets may be considered (please state when enquiring). There will be an additional charge of £5 per pet per night. We also request a £100 security deposit on arrival.

Do you allow hen & stag parties?

Sorry but due to the quiet nature of the village, hen & stag parties parties are not allowed.

Does the rate include all bills & taxes?

All electricity bills, water bills & taxes are included for stays up to & including 7 nights. For stays of 8 nights + there is a generous daily allowance of electricity usage of 60 peak rate units & 40 off-peak rate units. Charges for excess usage are explained in our Terms & Conditions.

Is bed linen is provided?

Quality bed linen is provided. We do not supply towels.  

Is there a specific start/end day when staying?

No, you can start and end your stay on any date you wish (subject to availability). All we require is a minimum 2 night stay (except peak summer + Christmas periods).

Is there disabled access?

Lewis Cottage has disabled access with a ramp for wheelchair access although there is limited access in the bathroom (please enquire). The ground floor Churchill & Halley apartments have disabled access and are suitable for some wheelchair users. Please visit the 'Access Statement' page on this website.

Is there parking at the premises?

Yes we have a private secure car park (CCTV in operation). There is space for 2 cars per apartment/cottage. Extra parking may be possible on request. Please note: Chilton Apartments & Cottages accepts no responsibility for any loss or damage to vehicles parked at the premises.

What happens if I need to cancel my booking?

Please refer to our cancellation policy in our Terms & Conditions to learn how to cancel.

What is the difference between your standard rates and serviced rates?

Our standard rates are for guests who do not wish for the accommodation to be cleaned on a daily basis. For the standard rate it is the guests sole responsibility to keep the accommodation in a clean & tidy manner and on check-out to return it in the condition they found it. Our serviced option is for guests who would like the accommodation cleaned on a daily basis. Towels are also included with this option.

When do we check in/collect the keys?

Check in is any time between 3pm-8pm. On arrival please go to reception where you can collect your keys. Check out is by 10am.

When is payment due? Do I need to pay any deposit for the apartment/cottage?

Payment is due in full at least 6 weeks prior to arrival. There is a refundable £50 key/security deposit payable on arrival (cash £ sterling or euros accepted). This deposit is returned at the end of your stay subject to any necessary deductions outlined in our Terms & Conditions. If booking a long time in advance we may request the key/security deposit to secure the booking.